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November 2026 · checked November 7, 2026
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Before you shop at PayPal
About PayPal
About PayPal
PayPal is an e-commerce company that allows both people and businesses with an account to receive and send payments easily and securely online.
It’s one of the best ways to avoid sharing financial details with a merchant. The firm operates in hundreds of markets worldwide and has millions of users who rely on the service.
Shipping
What is PayPal's shipping and delivery policy?
PayPal does not ship physical products. It’s merely a way to send and receive payments.
Returns
What is PayPal's return and refund policy?
When you return an item that you purchased through PayPal, you’ll receive your refund to your PayPal account.
Pay later
Does PayPal offer buy now, pay later options?
PayPal offers Pay in 4, which is an interest-free installment loan from PayPal. It works on qualifying purchases between $30 and $1,500. You can also opt for the Pay Monthly option.
Questions shoppers ask about PayPal
What does PayPal do?
PayPal is a service that allows you to send and receive payments.
How do I request a refund through PayPal?
You’ll go to Activity, select the payment and use the contact information to reach the seller for a refund.
Can I cancel payments on PayPal?
Yes, in some situations you can cancel an upcoming payment through PayPal.