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November 2026 · checked November 7, 2026
UpWork promo codes & deals
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Before you shop at UpWork
About UpWork
About UpWork
Upwork is an online network that connects freelance talent with work opportunities. Freelancers can use Upwork to find opportunities in various industries like Development & IT, AI Services, Design & Creative, Sales & Marketing, Admin & Customer Support, Writing & Translation, Finance & Accounting, HR & Training, Legal, Engineering & Architecture and more. Individuals and businesses can post jobs on Upwork and hire freelancers.
Returns
What is UpWork's return and refund policy?
Freelancers or clients can issue refunds within the Upwork platform.
Cancellations
What is UpWork's cancellation policy?
Freelancers and clients can cancel projects. Freelancers can cancel within 24 hours of receiving the client's requirements. There are no penalties for Freelancer cancellations if completed within 24 hours. Clients can also cancel, but any refunds are decided by the freelancer they are working with.
Rewards
Does UpWork have memberships, rewards, or loyalty programs?
Join the Upwork Freelance Plus membership for exclusive access to clients. Freelancer Plus members have access to 100 Connects per month and Upwork Chat Pro. Members can also view competitor bids. Upwork Freelancer Plus is $20 per month.
Questions shoppers ask about UpWork
Does Upwork have an app?
Yes, Upwork has an app. The Upwork app is available to download on the Apple App Store and Google Play Store.
What payment methods does Upwork accept?
Upwork accepts direct to U.S. Bank (ACH), direct to local bank (outside of U.S.), U.S. dollar wire transfer, instant pay for U.S. freelancers, PayPal, Payoneer (outside of U.S.) and M-Pesa (Kenya).
How do I contact Upwork?
You can contact Upwork by submitting a request through the Help Center.