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xTool allows returns within 30 days of receiving your order. To be eligible, items must be in unused condition with all original packaging and accessories intact. Refunds are issued after the product is inspected. Certain items, like consumables or custom products, may not qualify, and customers are responsible for return shipping costs.

xTool processes and ships orders typically within a few business days after payment is confirmed. Shipping options include standard and expedited services, with delivery time depending on the carrier and destination. Domestic and international shipping are both offered, and customers receive tracking details once their order is dispatched.

To start a return with xTool, contact customer service to request authorization and receive instructions. Pack the item securely in its original packaging, include all accessories, and ship it back using a traceable method. Once xTool receives and reviews the returned item, your refund or exchange is processed based on eligibility.

xTool products include a limited warranty that covers defects in materials and workmanship for a specified period from the date of purchase. If a defect arises during the warranty period, xTool will repair or replace the item. Warranty terms vary by product, so contacting support with your purchase details helps determine coverage.