Basepaws promo codes & deals

All kits in the U.S. ship free, including prepaid return labels to send your sample back to the lab. Standard delivery usually takes 1 to 3 business days, and the prepaid return process is just as quick. International orders are also available but carry additional shipping fees based on your location.

Unopened kits can be returned within 120 days for a refund. Once a kit is opened or used, it can’t be returned due to the nature of DNA testing. If you bought a kit from a third-party retailer, you’ll need to follow their return rules instead.

Once Basepaws receives your cat’s sample, results typically take 4 to 6 weeks to process. This timeline can vary during peak holiday sales when labs are busier. You’ll get an email notification as soon as your report is ready to view online.

Basepaws stands by the accuracy of its lab results. If your kit is defective or results cannot be processed, they’ll typically replace it at no charge. While they don’t offer a “satisfaction guarantee” on results (since genetics are fixed), their support team is responsive if issues arise.

Not officially. The main discounts are through seasonal sales, bundles, and referral credits. However, it’s worth signing up for the newsletter, as Basepaws sometimes runs surprise promotions that aren’t tied to holidays.

Yes, Basepaws kits are popular gifts for pet lovers. You can ship directly to the recipient and, during major holiday seasons, the brand sometimes includes gift packaging or limited-edition designs.

Currently, Basepaws sells its kits as one-time purchases, but they’ve been testing ongoing wellness products and vet partnerships. Keep an eye on their emails for potential pilot programs that may bring subscription-style savings in the future.